Help
Need asistance? Please email us at sales@labdirect.com.au orsend us a message via our contact form.
Office Hours: 7am to 3pm (Monday to Thursday) and 7am to 1.30pm (Friday)
FAQS - Please read before contacting us.
Are your products available to the general public?
Yes, everything on our store is available for sale to the general public, however, EUD documents are required for certain restricted products.
What are your delivery charges?
Our store carries a minimum $15.00 plus GST delivery charge. This starting delivery charge covers packing, handling and TNT/Ausralia Post courier charges. This freight price will vary depending on what you purchase and the quantity being purchased.
How long does it take for an order to be delivered?
Delivery times vary depending on the product and the quantity being purchased. In stock products ordered before 1pm can usually be dispatched the same day. If the product is not in stock and needs to be ordered, please allow up to two weeks for delivery.
Do you have a minimum order amount?
There are no minimum orders when purchasing your items online. You can purchase one or two items if you require them, however please note that the minimum delivery charge still applies (freight is always cheaper with more items rather then less). If purchasing items over the phone or with a purchase order, a minimum order of $250.00 applies. This minimum order value can be avoided when you purchase online.
Do I need to have a PayPal account to purchase items?
No, you’re not required to have a PayPal account even though we use the Paypal gateway. All you need is your credit card details to complete the required forms for payment.
Can we purchase an item from your store over the phone?
Generally we do not take over the phone orders, however, please contact us via email or via the Live Chat should you be having difficulties purchasing online.
Can we pick up the item/s from your warehouse?
Yes items can be picked up from our Wetherill Park, Western Sydney warehouse. You will still be required to purchase your item online and enter the 'no delivery charge' pick up coupon code (at this link) before you make your payment. This will ensure the freight is not charged to your order. Please call us on 02 9604 0777 to arrange a suitable time to pick up your items. We'll give you our address once a suitable time is made.
I need my order delivered by a particular date, can you guarantee this?
Unfortunately not. We are not able to guarantee that an order will be delivered by a particular date. We can only ensure that the order is dispatched as soon as possible. Once the order leaves our warehouse it will be in the hands of couriers and postal services.