Help
Need assistance? Please email us at labdirect@thermoline.com.au or send us a message via our contact form.
Office Hours: 7am to 3pm (Monday to Thursday) and 7am to 1pm (Friday)
FAQS - Please read before contacting us.
What are your delivery charges?
To find the delivery cost of any item/s, simply add the product/s to your shopping cart, then use the "add info" link to enter in your postcode.
How long does it take for an order to be delivered?
Delivery times vary depending on the product and the quantity being purchased. In-stock products ordered before 11am can usually be dispatched the same day. If the product is not in stock and needs to be ordered, please allow up to two weeks for delivery. You can monitor the exact delivery times via your tracking number/s.
Do you have a minimum order amount?
There are no minimum orders when purchasing your items online. You can purchase one or two items if you require them, however please note that the minimum delivery charge still applies (freight is always cheaper with more items rather than less). If purchasing items over the phone or with a purchase order, a minimum order of $150.00 applies. This minimum order value can be avoided when you purchase online.
Do I need to have a PayPal account to purchase items?
No, you’re not required to have a PayPal account even though we use the Paypal gateway. All you need is your credit card details to complete the required forms for payment.
Can we pick up the item/s from your warehouse?
Yes items can be picked up from our Wetherill Park, Western Sydney warehouse. You will still be required to purchase your item online and enter the 'no delivery charge' pick up coupon code before you make your payment. This will ensure the freight is not charged to your order. Please refer to our pick up page for further details on how to order for pick up: https://www.labdirect.com.au/picking-up-your-labdirect-order/
I need my order delivered by a particular date, can you guarantee this?
Unfortunately not. We are not able to guarantee that an order will be delivered by a particular date. We can only ensure that the order is dispatched as soon as possible. Once the order leaves our warehouse it will be in the hands of couriers and postal services.