FAQs
What are your delivery charges?
Our store carries a minimum $15.00 plus GST delivery charge. This starting delivery charge covers packing, handling and TNT courier charges. This freight price will vary depending on what you purchase and how much.

Do you have a minimum order amount?
There are no minimum orders when purchasing your items online. You can purchase one or two items if you require them, however please note that the minimum delivery charge still applies so it is always cheaper to purchase more rather then less. If purchasing items over the phone, a minimum order of $100.00 plus applies. This minimum order value can be avoided when you purchase online.

Do I need to have a PayPal account to purchase items?
No, you’re not required to have a PayPal account. All you need is your credit card details to complete the required forms for payment.

Can we purchase an item from your store over the phone?
In general we prefer that you purchase everything online. It's quicker and will save you money if you only need a few items.

Can we pick up the item/s from your warehouse?
Yes items can be picked up from our Sydney warehouse. You will still be required to purchase your item online and select the 'pick up' option before you make your payment. This will ensure the freight is not charged to your order. Please call us on 02 9604 3911 to arrange a suitable time to pick up your items.


If you have any queries, please email us at sales@labdirect.com.au